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Clicking "Start" on the live data tab gave me a "User does not exist" or "invalided credentials" error.

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Q: Clicking "Start" on the live data tab gave me a "User does not exist" or "invalided credentials" error.

A: The username, password, wellid information is incorrect. Carefully re-enter the username, password and userid. Case is important. Contact the office if you continue to receive the error.