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Why do I have no data in my Drill View boxes? Or Why have my Drill View boxes stopped updating?

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Why do I have no data in my Drill View boxes?

Or

Why have my Drill View boxes stopped updating?

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A:

WARNING: These instructions are for Unit Managers only

1. Make sure that the status bar in the lower-left corner of the main WISE window, next to the menus, on the Server Node is still updating

2. Make sure that all of the cables connected to the TEL or Mini RTU and the WISE Server Node are secure

3. Check if the RTU is sending data

a. Go to Edit → TMC Data Source, within WISE

b. Click on the Stop button below the Serial Port: text box

c. Go to Start Menu → Programs → Accessories → Communications → HyperTerminal

d. Type a into the Name: text box

e. Click on the OK button

f. Choose COM1 from the Connect using drop down list

g. Select 19200 from the Bits per second drop down list

h. Select None from the Flow Control drop down list

i. Click on the OK button

j. Letters and numbers, similar to below should start appearing on the screen

~101 4.282~102 0.000~103 0.001~104 0.000~105 0.000~106 0.000~107 0.000~108 0.000~109 0.000~110 0.000~111 0.000~112 0.000~113 0.000~114 0.000~115 0.000~116 0.000~099 9770

k. If nothing appears on the screen, check that the RTU has power and that the cable connecting it to the WISE Server is secure

4. If characters, other than letter, numbers or punctuation appear on the screen, use the following steps to find the correct Baud-Rate

a. Go to Call → Disconnect

b. Go to File → Properties

c. Click on the Configure button

d. Select 2400 from the Bits per second drop-down list

e. Click on the OK button

f. Click on the OK button

g. Go to Call → Call

5. If the output still contains non-sense characters, repeat the previous steps, changing the Bits per second until the output is correct or until all of the items have been tested

6. If the output is still incorrect, try another cable from the RTU to the WISE Server

7. If the correct Bits per second has been found

a. Record the value in your Pipe Talley book

b. Close HyperTerminal, disconnecting and not saving the changes

c. Open this file with Notepad: " C:\Program Files\The Mudlogging Company\W.I.S.E\bin\WISE\WISE.exe.cfg"

d. Go to Edit → Find

e. Type SERIAL_RTU_BAUDRATE into the Find what: textbox

f. Click on the Find Next button, the phrase should now be highlighted

g. Click on the Cancel button, the line under the highlight should contain value=

h. Type the Bits per second found in HyperTerminal into the quotations

i. Close the file and save the changes

j. Restart the TMC Data Source, in WISE

8. Restart the TMC Data Source

a. Go to Edit → TMC Data Source

b. If the Stop button underneath the Serial Port: text box ix not grayed out

i. Click on that Stop button

ii. Click on the OK button in the window that appears

c. Start the Data Source

i. Type 1 into the Serial Port: text box

ii. Click on the Start button underneath that text box

iii. If the following message box appears, the COM port is in use by another application

iv. Click on the OK button

v. Click on the OK button on the message box that appears

vi. Click on the Stop button below the Serial Port: text box

vii. Exit WISE

1. Go to File → Exit

2. Click on the Yes button

viii. Hit Ctrl + Alt + Del

ix. Click on the Task Manager button

x. Go to the Processes tab

xi. Click on the Image Name column header to sort by name

xii. If WISE.exe is in the list

1. Right-click on WISE.exe

2. Select End Process

3. Click on the Yes button in the window that appears

xiii. Restart WISE

xiv. Restart the TMC Data Source as shown above

xv. Recheck the Drilling parameters